Who we are
This Privacy Policy explains how Astromech Home Robotics (“we”, “us”), owned by Carolyn Ade Groat and located at 83 N 14th St, Prospect Park, NJ 07508, USA, handles personal information collected through astromech.live and when you use our services.
Information we collect
- Information you give us: name, phone number, email, address (for pickups or visits), device details and messages you send.
- Service information: repair records, quotes, invoices and warranty details.
- Automatically collected: IP address, browser type, pages visited, referring URL and similar usage data via cookies and similar technologies.
We do not collect payment card numbers through this website. In-person payments are processed by our card terminal provider.
How we use information
- To respond to inquiries, schedule and perform services.
- To send quotes, invoices, and service updates.
- To honor warranties and keep service records.
- To improve our website and measure advertising performance.
- To comply with legal obligations.
Advertising and analytics
With your consent, we may use Microsoft Advertising (including Universal Event Tracking) and similar analytics tools to measure how visitors find and use our site. These providers may set cookies and collect data such as IP address and browsing activity. Learn how Microsoft uses data at privacy.microsoft.com and opt out of personalized ads at Microsoft ad settings. See our Cookie Policy.
Device data
Robots and smart devices may store maps, schedules or network names. We access only what is necessary to diagnose and repair your device, do not copy or keep this data, and will reset a device to factory settings only with your permission.
Sharing
We do not sell or rent your personal information. We share it only with service providers that help us operate (for example, email hosting, parts suppliers or shipping carriers), when required by law, or to protect our rights.
Retention
We keep service records for up to 3 years for warranty and tax purposes, then delete or anonymize them. Website messages are kept only as long as needed to respond.
Your rights
Depending on where you live (including under the New Jersey Data Privacy Act and the California Consumer Privacy Act), you may request access to, correction of, or deletion of your personal information, and opt out of targeted advertising. Email us at the address below; we respond within 45 days. We will not discriminate against you for exercising your rights.
Children
Our services are not directed to children under 13 and we do not knowingly collect their personal information.
Security
We use reasonable administrative, technical and physical safeguards, including HTTPS encryption on this website. No method of transmission is completely secure.
Changes
We may update this policy. The “Last updated” date shows the latest version.
Contact us
Astromech Home Robotics
Attn: Carolyn Ade Groat
83 N 14th St, Prospect Park, NJ 07508, USA
Phone: (775) 496-0342
Email: admin@astromech.live